Support
Private AI should stay useful after installation.
Models, runtimes, drivers, security practices, and workflows change quickly. MADA AI support keeps the system maintained, optimized, and understandable.
Care plans
Managed AI Updates
Essentials
$199-$399/mo for individuals who need model updates, remote checkups, basic troubleshooting, and backup reminders.
Professional
$499-$999/mo for creators and professionals who need workflow tuning, quarterly training, document AI maintenance, and priority support.
Enterprise
$2,500+/mo for teams requiring SLA support, access control reviews, update windows, security documentation, and multi-user workflow upgrades.
Included services
What ongoing support covers
Model refreshes
Evaluate and install better local models when they improve performance for the customer's workflows.
Optimization
Tune runtimes, context settings, storage, retrieval, and GPU performance.
Security patches
Update approved software, drivers, local interfaces, and supporting services.
Backups
Review local backup health and recovery assumptions.
Workflow upgrades
Improve document AI, coding, creative, research, and business assistant workflows over time.
Training sessions
Teach customers and teams how to use the system in plain language.